About My Account




Q: What is a virtual Soldier Ride? 

A: You’ll choose the location and date – anytime between July 17 to August 30 – and decide if you want to organize your ride as a solo rider or recruit your friends to join you. 


Q: Where can I do my virtual Soldier Ride? 

A: Complete your 25 mile ride on your own time and wherever you’d like, whether its in your neighborhood, favorite scenic route, or stationary bike – you pick! 


Q: What does the registration fee include?

A: 2020 Soldier Ride T-shirt and digital bib to download 


Q: How long will I have to complete my Soldier Ride?

A: You have from July 17 until August 31 to complete your ride 


Q: When will I receive my t-shirt?

A: T-shirts will be mailed out 2-3 days after registering 


Q: Are there any promotions?

A: Discounts are available for active duty military, veterans, and students. Contact us [link to [email protected]] for a discount code. 


Q: How old does a rider have to be to register?

A: Children 5 and under can accompany their parent or guardian for free and do not need to register. Riders who are 6 to 17 must register and be accompanied by a parent or guardian. 


Q: How do I register as part of a team?

A: After you choose participant type “adult” or “child,” select “Join a Team” or “Create a Team.” If you choose “Join,” you’ll get a search box to find the team you want to join. If you select “Create,” you’ll get to name your team to create it. 


Q: How do I register multiple people?

A: Once you input your registration information and agree to terms and conditions, click “+ Save & Add Another Participant” to input additional rider and payment information. 


Q: Is my registration refundable or transferable to someone else?

A: The registration fee is nonrefundable and nontransferable, as stated in terms and conditions.  Your registration fee will go directly to helping wounded warriors and their families. 



Q: I’d like to fundraise on Facebook. What do I need to do?

A: Log in to your dashboard and click  the Facebook Fundraiser icon on the main page. You will be prompted to connect Facebook directly to your Soldier Ride fundraising page. All management of your Facebook Fundraiser will be done via Facebook and funds will be directly reflected on your Soldier Ride fundraising page. 


Q: Where do my fundraising dollars go? 

A: Funds raised from the event go to fund WWP programs and services. 72 percent of donations pays for programs and the balance pays to support those programs. We are humbled to be recognized as a charity with great impact, operating with efficiency, transparency and accountability. We are an accredited charity with the Better Business Bureau (BBB), top rated by Charity Navigator, and hold a GuideStar Platinum rating.


Click here to view all of our financial documents.


Please do not hesitate to reach out if you have any additional questions about our financials by emailing our team at [email protected] or calling 877.TEAM.WWP (877.832.6997).


Q: Who is Wounded Warrior Project? 

A: Wounded Warrior Project is a veterans service organization that is transforming the way America’s injured veterans are empowered, employed, and engaged in our communities.


Since 2003 we’ve been tireless advocates for our nation’s finest, improving the lives of over half a million warriors and their families. Click here, to learn more about who we are and who we help.


Q: Is there an individual or team fundraising minimum?

A: Fundraising is optional, but here are two good reasons to do so (or even make a personal donation): 1. Your donations make sure that wounded warriors never pay a penny for mental health services, career counseling, and long-term rehabilitative care. 2. You qualify for special fundraising rewards.


Q: Are there any fundraising incentives?

A: Yes! Check them out here. [link to “Fundraising” sub-page where we will have the icons for the fundraising incentives/details]


Q: How do I turn in cash or check donations?

A: Donating online is the fastest, most secure way to make donations. For any offline donations, complete our Offline Donation Form. Do not mail cash contributions. Instead, write out a personal check or money order for any cash you receive. Checks should be made out to Wounded Warrior Project, and be sure to include a completed offline donation form with each check. You can mail checks to:


Attention: Amanda Garcia, Resource Development

Wounded Warrior Project

4899 Belfort Road, Suite 300

Jacksonville, FL 32256


Q: How can I see who has donated to me? 

A: Log in to your fundraising page. Select “Donations” from the top menu, and you’ll be shown a list of all your donations. This is a good reminder to thank every donor who's given to your fundraising campaign- you can thank them through this portal or download an Excel of their names and contact information.


Q: My donation hasn't posted yet. What if it’s lost? 

A: Please allow 14 business days for us to receive the check and approve the donation. If the donation is not approved within 14 business days, please email [email protected].


About My Account

Q: I forgot my username and password. 

A: Select “LOGIN” from the upper right-hand corner of your page. Your username is your email address. Click “Forgot password” if you can’t remember your password. A popup window will ask you for your email address and you will be emailed a link to reset your password. Remember that your username and password are case-sensitive.


Q: What is a personal fundraising page? 

A: When you register for Soldier Ride, a personal fundraising page is automatically created for you. You can personalize your page with a special URL, your photo, and your story. It’s where your supporters will come to donate. Your communications hub is located on this page as well. You can send emails, post to social media, and track your fundraising progress.


Q: How do I change my personal fundraising goal?

Log in to your personal fundraising page with your username and password. Select “My Page” from the top menu. Then select “Settings” from the tabs under your photo. The first field is “Fundraising Goal,” and you can edit it. Remember to “Save” your changes before you close your browser.